Returns and Refunds Policy

Thank you for shopping at Mold & Bacteria Consulting Laboratories Store.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. The RENTAL fee ($50 per day) for air Sampling pump is non-refundable and will be charged for every day you keep the pump. Lab analysis fee is also non-refundable if the samples had already been analysed. Sampling supplies, i.e., agar media and sampling cassettes cannot be returned once shipped. Full refund will be issued if the order for the rental package is cancelled before it is shipped out.

To be eligible for a return, please make sure that:

• The product was purchased in the last 7 days
• The product is in its original packaging- The product isn’t used or damaged
  Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product either by:

• email: info@moldbacteria.com
• phone: 905-290-9101

Send the product with its original packing to:

Mold & Bacteria Consulting Laboratories (MBL) Inc.,
1020 Brevik Place, Unit 1A,
Mississauga, ON L4W 4N7

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Mold & Bacteria Consulting Laboratories Store.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Digital products and online courses

We do not issue refunds for digital products and online courses once the order is confirmed and the product is sent or access given for online courses.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by either:

• email: info@moldbacteria.com
• phone: 905-290-9101